1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Account Information: Username, email address, password, date of birth, and billing information
- Profile Data: Profile pictures, preferences, and account settings
- Payment Information: Credit card details, billing address, and transaction history
- Communications: Messages you send to us through support or contact forms
Automatically Collected Information
- Usage Data: Pages viewed, time spent, search queries, and interaction patterns
- Device Information: IP address, browser type, operating system, and device identifiers
- Location Data: General geographic location based on IP address
- Cookies: Session data, preferences, and analytics information
2. How We Use Your Information
We use your information for the following purposes:
- Service Provision: Create and manage your account, process payments, and provide platform access
- Personalization: Recommend content, customize your experience, and remember your preferences
- Communication: Send service updates, support responses, and promotional materials (with consent)
- Security: Detect fraud, prevent abuse, and ensure platform security
- Legal Compliance: Comply with applicable laws, including age verification requirements
- Analytics: Understand usage patterns and improve our services
3. Information Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: Third-party vendors who assist with payment processing, hosting, and analytics
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you explicitly consent to sharing with specific third parties
We never share your viewing history or content preferences with advertisers or non-essential third parties.
4. Data Security and Protection
We implement comprehensive security measures including:
- Encryption: All data transmissions are encrypted using SSL/TLS protocols
- Access Controls: Limited employee access on a need-to-know basis
- Security Monitoring: 24/7 monitoring for suspicious activities and potential breaches
- Regular Audits: Periodic security assessments and vulnerability testing
- Data Minimization: We collect only necessary information and regularly purge outdated data
5. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Required for basic platform functionality and security
- Preference Cookies: Remember your settings and personalization choices
- Analytics Cookies: Understand how users interact with our platform
- Advertising Cookies: Deliver relevant advertisements (with consent)
You can manage cookie preferences through your browser settings or our cookie preference center.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing for direct marketing purposes
- Restriction: Limit how we use your data in certain circumstances
To exercise these rights, contact us at privacy@xshiver.com
7. Age Verification and Minors
Our platform is strictly for users 18 years and older. We:
- Require age verification during account creation
- Do not knowingly collect information from minors
- Will immediately delete accounts of users found to be under 18
- Encourage parents to monitor their children's internet activity
If you believe a minor has accessed our platform, contact us immediately at compliance@xshiver.com
8. International Data Transfers
Your information may be processed in countries other than your own. We ensure adequate protection through:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant privacy regulators
- Appropriate safeguards for cross-border transfers
9. Data Retention
We retain your information only as long as necessary:
- Account Data: Until account deletion or 3 years after last activity
- Payment Information: 7 years for tax and legal compliance
- Usage Analytics: Anonymized after 2 years
- Support Communications: 3 years from last contact
10. Changes to This Policy
We may update this Privacy Policy periodically. We will:
- Notify you of material changes via email or platform notification
- Update the "Last updated" date at the top of this policy
- Provide 30 days notice before significant changes take effect
11. Contact Us
For privacy-related questions or concerns:
Privacy Officer
Email: privacy@xshiver.com
Response time: Within 72 hours
Data Protection Officer (EU/UK)
Email: dpo@xshiver.com
Mailing Address:
Xshiver Privacy Team
[Your Company Address]
[City, State, ZIP Code]